Leatherhead Honda

Reviews about Leatherhead Honda

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  Josh R Review added: 2018.09.16

  ★ ☆ ☆ ☆ ☆
  Avoid this franchise at all costs! I purchased a used vehicle from Leatherhead Honda (part of the Thames Ditton Honda). I drove it home and noticed the car was wobbling at speed, was not getting up to temperature and the steering was off centre. Within 24 hours the car broke down with an array of error codes and could not be restarted. The car was inspected by my local Honda and another main dealer, it was deemed beyond economical repair! It had over a thousand pounds worth of shot suspension components and a major engine problem. Miraculously it passed the allegedly thorough vehicle appraisals they conduct, a full Honda service and the MOT without any mention of the issues.....I eventually received a refund of the used car as entitled by law, after all it lasted 24 hours. The garage used the expression "that car should never have been sold". I am massively out of pocket for expenses incurred but their stance is that "they've met their legal obligations" and think it's ok to leave their customers out of pocket. Absolutely shocking behaviour for main dealers (decision made by Thames Ditton, car purchased from Leatherhead.) I absolutely urge you to reconsider using any aspect of this business, particularly buying a used car. There are plenty of other dealers that actually care and Honda UK cannot intervene according to my calls. Terrible service and a complete lack of empathy and consideration...

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